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Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the vinaty.com website, platform, and related services (collectively, the “Services”), operated by Vinaty, Kirill Labutkin PR Beograd, registered in the Republic of Serbia under registration number 67010922, with its registered address at Smolućska 14 Nj, sprat: 2, 11077 Belgrade (“Vinaty”, “we”, “us”).

Eligibility. By accessing or using the Services, you represent and warrant that:

  • you are at least 18 years of age;
  • you have the legal capacity to enter into a binding agreement;
  • you are engaged in the trade, distribution, manufacturing, import/export of beverages and alcoholic products, or related industries.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you are not permitted to use the Services.

These Terms take effect on the Effective Date stated at the beginning of the Terms or when an updated version is posted on the Platform. Material changes will be communicated, and your continued use of the Services constitutes acceptance of the updated Terms.

AUTOMATIC RENEWAL NOTICE: Certain Subscription plans may automatically renew for successive periods as specified in your Order Form unless cancelled in accordance with the cancellation procedures set out in Section 3.7. Renewal terms, applicable fees, and renewal periods are set out in the Order Form and Section 3.

1. Definitions

1.1. “Platform” means the vinaty.com website, applications (including mobile and web), APIs, subdomains, and related software made available by Vinaty (excluding third-party services), including updates and improvements, that enable access to the Services.

1.2. “Services” means access to and use of the Platform and its functionality as described in the Documentation. Customer is granted a limited, revocable, non-exclusive, non-transferable license to access the Services during the Subscription term. Services may be modified, suspended, or discontinued by Vinaty at any time with commercially reasonable notice, provided that any such modification, suspension, or discontinuation shall not affect Customer’s rights to access the Services for the remainder of a paid Subscription term already in effect. Services are provided on an “as-is” and “as-available” basis. Services do not constitute the sale or transfer of ownership of any underlying data or content.

1.3. “Account” means the registered account created by or on behalf of a Customer for access to the Services.

1.4. “Authorised Users” means employees, contractors, or agents of Customer who are authorised by Customer to access and use the Services under Customer’s Account.

1.5. “Subscription” means a paid access plan that grants Customer rights to access the Services for a defined period under the terms set out in the Documentation. Subscription Fees are specified in an Order Form or online checkout and are exclusive of applicable taxes including VAT.

1.6. “Credits” means units allocated to an Account upon purchase of a Subscription, used to access certain features of the Services. Credits are non-transferable, non-refundable, have no monetary value, and expire automatically at the end of the applicable Subscription term. Any unused Credits are forfeited upon expiration and do not carry over to any subsequent Subscription period.

1.7. “Order Form” means any ordering document, invoice, or online purchase flow entered into between Customer and Vinaty specifying the Services purchased and applicable fees.

1.8. “Customer Data” means any data, files, or content that Customer or its Authorised Users upload or submit through the Platform. Customer retains all right, title, and interest in Customer Data. Vinaty acts as data processor, processing Customer Data only as necessary to provide the Services and in accordance with the Privacy Policy and any applicable Data Processing Agreement.

1.9. “Usage Data” means data collected by the Platform about usage patterns, system performance, logs, and analytics, excluding Customer Data and Personal Information.

1.10. “Personal Information” means information relating to an identified or identifiable natural person, as defined under applicable data protection laws.

1.11. “Customer”, “User”, or “you” means a person or entity accessing or using the Services.

1.12. “VAT ID” means a valid tax registration number issued by a competent tax authority in any jurisdiction, including but not limited to a VAT number issued by an EU Member State, the United Kingdom, or equivalent tax identification in other countries.

1.13. “Documentation” means pricing information, plan descriptions, usage guidelines, and related materials made available through the Platform or on vinaty.com.

1.14. “Confidential Information” means information disclosed by Vinaty to Customer that is designated as confidential or reasonably understood to be confidential, including business processes, strategies, and non-public data. Excludes information that becomes public through no breach by Customer, is independently developed by Customer, or is received from a third party without restriction.

1.15. “Effective Date” means the date on which these Terms become effective, as specified at the end of the Terms or upon posting any update.

2. Eligibility and Account Registration

2.1. Eligibility and Intended Use. The Services are intended for persons engaged in the trade, distribution, manufacturing, import/export of beverages and alcoholic products, or related industries. By creating an Account, Customer represents and warrants that they are engaged in such activities and have accepted these Terms.

2.2. Account Registration. To access the Services, Customer must register and create an Account on the Platform. Customer represents that all information provided during registration is accurate, complete, and kept up to date.

2.3. Unauthorized Use. Customer must promptly notify Vinaty at support@vinaty.com upon becoming aware of any actual or suspected unauthorized access to or use of the Account. Upon receipt of such notification, the Account will be considered compromised. Any actions taken under the Account prior to such notification will be deemed to have been authorized by Customer.

2.4. Account Security. Customer is solely responsible for maintaining the confidentiality of Account credentials and for all activities conducted under the Account, whether authorized or not. Vinaty shall not be liable for any loss or damage arising from Customer’s failure to safeguard Account credentials.

2.5. Authorised Users. Customer is responsible for managing access by its Authorised Users, including granting and revoking access as appropriate, and remains fully responsible for all actions taken by Authorised Users under the Account.

2.6. Verification, Suspension, and Restriction. Vinaty may verify the information provided during registration and may request supporting documentation. Failure to provide such documentation, or provision of inaccurate or misleading information, may result in suspension or termination of the Account at Vinaty’s sole discretion. Vinaty may also suspend, restrict, or terminate an Account in the event of a violation of these Terms, suspected fraudulent activity, non-payment, or where required by applicable law. Where restrictions are applied, Vinaty will notify Customer of the limitations imposed and, where possible, the conditions for their removal.

2.7. Account Closure. Customer may request closure of its Account at any time by contacting support@vinaty.com. Account closure does not entitle Customer to any refund of prepaid Subscription Fees. Vinaty will process Account closure requests within 3 business days.

2.8. Customer Logo and Name. By purchasing a paid Subscription, Customer agrees that Vinaty may display Customer’s company name and logo on vinaty.com as a reference client. Customer may withdraw this consent at any time by submitting a written request to support@vinaty.com, following which Vinaty will remove the relevant materials within 7 days.

2.9. Business Verification. The Services are intended solely for persons engaged in commercial, professional, or trading activities in the beverage and alcoholic products industry. If Vinaty has reason to believe that access to the Services was obtained for the purpose of redistribution or resale of data to third parties, Vinaty may request additional information confirming the nature of Customer’s business activities. Failure to provide such confirmation may result in restriction or termination of access to the Services.

3. Subscriptions, Fees, Credits, and Payments

3.1. Subscription and Access. Customer may access the Services only under a valid Subscription. Subscriptions grant the right to use the Services and related features during the Subscription term, subject to these Terms and the Documentation. Access to the Services is limited to the features, Credits, and functionality specified in the chosen Subscription plan. Vinaty reserves the right to modify or discontinue features with commercially reasonable notice.

3.2. Fees and Currency. Subscription Fees are due as specified in the Order Form or online checkout. All fees are exclusive of taxes, including VAT, which Customer is responsible for paying. Payments are made in Euros (EUR). Vinaty is not responsible for currency conversion fees or differences imposed by banks or payment providers.

3.3. Credits — Usage and Expiration. Subscriptions may include an allocation of Credits to access certain features or business-related information. Credits expire at the end of the Subscription term for which they were allocated. Any Credits that remain unused at the time of expiration are permanently forfeited and will not be refunded, rolled over, or applied to any subsequent Subscription period. Credits are non-transferable and have no monetary value. Customer must comply with usage limits as set in the Documentation. Vinaty may modify future Credits allocation or pricing upon notice; such changes do not affect Credits already allocated for the current Subscription term.

3.4. Service Delivery. Services are deemed delivered upon activation of access to the Subscription, including allocation of any Credits. Vinaty will activate access within 3 business days of receipt of payment. Access to the Account and ability to use the Services constitutes confirmation of delivery. In the event of any issue with access, Customer should contact support@vinaty.com immediately.

3.5. Payment Records and Invoices. Invoices, statements of payments, and account history are available through the Customer’s Account. These documents serve as confirmation that the Services have been delivered in full.

3.6. Refunds. Vinaty offers a free trial period for each paid Subscription plan, allowing Customer to evaluate the Services prior to purchase. Where a free plan is available, Customer may use the Services at no charge subject to applicable limitations. Refunds will be issued only where access to the Services was not technically provided in accordance with the purchased Subscription, as determined by Vinaty. Any payments made during or following a free trial or under a paid Subscription are otherwise non-refundable. Refund requests must be submitted to support@vinaty.com during the active Subscription period.

3.7. Subscription Expiration and Renewal. Unless otherwise stated in the Order Form, Subscriptions automatically expire at the end of the Subscription term. Automatic renewal terms, including pricing and renewal periods, are set out in the Order Form. Customer may cancel or decline renewal according to the notice requirements specified in the Order Form or Documentation.

3.8. No Guarantee of Data Accuracy. Vinaty provides business-related information on an as-is basis. Vinaty does not warrant that the information is complete, accurate, or up to date. Customer is responsible for using the data in compliance with applicable laws and regulations.

3.9. Serbia Restriction. Customers geographically located in the Republic of Serbia, residents of the Republic of Serbia, or customers whose payment method is connected to a financial institution in the Republic of Serbia are not permitted to purchase Subscriptions through the standard checkout. Such customers should contact support@vinaty.com to receive alternative payment arrangements in Serbian Dinar (RSD).

4. Taxes and VAT

4.1. General. All Subscription Fees are exclusive of any applicable taxes, levies, duties, or similar governmental charges (“Taxes”). Customer is solely responsible for determining, paying, and remitting all Taxes arising from use of the Services or payments made hereunder, except for taxes based on Vinaty’s net income.

4.2. EU Customers — Reverse Charge. Where Customer is a VAT-registered business in an EU Member State, the supply of Services constitutes a B2B service subject to the reverse charge mechanism under Article 44 of EU VAT Directive 2006/112/EC. Customer is solely responsible for self-assessing and remitting VAT in its jurisdiction. Vinaty reserves the right to request verification of Customer’s business status. If Customer fails to provide a valid VAT ID or other proof of business registration within a reasonable timeframe, Vinaty may suspend or deny access to the Services.

4.3. UK Customers. Where Customer is a VAT-registered business in the United Kingdom, the reverse charge mechanism applies under UK VAT Act 1994, Section 7A. Customer is responsible for accounting for VAT under the reverse charge procedure. Vinaty reserves the right to request verification of Customer’s business status. If Customer fails to provide a valid VAT ID or other proof of business registration within a reasonable timeframe, Vinaty may suspend or deny access to the Services.

4.4. Other Jurisdictions. Regardless of Customer’s jurisdiction, Customer is solely responsible for determining, paying, and remitting all applicable taxes in connection with the use of the Services. Vinaty does not provide tax advice and makes no representation regarding any tax obligations in any jurisdiction.

4.5. VAT ID. Where Customer is located in the EU or UK, provision of a valid VAT ID is required to access the Services. If Customer fails to provide a valid VAT ID, Vinaty reserves the right to refuse or suspend access to the Services.

5. License and Authorized Use

5.1. License Grant. Vinaty grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for Customer’s internal business purposes during the Subscription term, subject to these Terms.

5.2. Restrictions. Customer shall not, and shall not permit any third party to:

  • resell, sublicense, redistribute, or otherwise transfer access to the Services to any third party;
  • use the Services to build a competing product or service;
  • reverse engineer, decompile, or disassemble any part of the Platform;
  • modify, copy, adapt, or create derivative works of the Services;
  • remove or bypass any security measures, access controls, or proprietary notices;
  • use automated tools, scrapers, bots, or parsers to extract data from the Platform;
  • use the Services in violation of any applicable laws or regulations;
  • share Account credentials with any person who is not an Authorised User.

5.3. Scraping and Automated Access. Automated extraction from vinaty.com or app.vinaty.com using scrapers, parsers, bots, or similar tools is strictly prohibited without prior written permission from Vinaty. Violation may result in immediate termination of the Account and legal action.

5.4. Intended Use. The Services are intended for persons engaged in the trade, distribution, manufacturing, or import/export of beverages and alcoholic products, or related industries. Vinaty reserves the right to request confirmation of Customer’s business activity and to suspend or terminate access if Customer cannot demonstrate eligibility.

5.5. Ownership. All rights, title, and interest in and to the Platform and Services, including all intellectual property rights, remain exclusively with Vinaty and its licensors. Customer does not acquire any ownership rights by virtue of these Terms or use of the Services.

5.6. Customer Data Ownership. Customer retains all rights, title, and interest in and to Customer Data. Vinaty acquires no ownership rights in Customer Data.

5.7. Trademarks. Customer may not use Vinaty’s name, logo, or trademarks without prior written consent from Vinaty.

6. Data Protection and Privacy

6.1. Privacy Policy. Vinaty’s collection and processing of personal data in connection with the Services is governed by the Privacy Policy available at vinaty.com/privacy-policy, which is incorporated into these Terms by reference. By using the Services, Customer agrees to the processing of personal data as described in the Privacy Policy. Vinaty may update the Privacy Policy from time to time and will notify Customer of material changes.

6.2. Data Processing. To the extent Vinaty processes Customer Data on behalf of Customer, Vinaty acts as a data processor and processes such data only as necessary to provide the Services and comply with applicable laws. Customer acts as data controller and is responsible for ensuring it has a lawful basis for processing personal data in connection with its use of the Services. Customer acknowledges that Vinaty may engage subprocessors in accordance with the Privacy Policy.

6.3. Customer Compliance. Customer is solely responsible for ensuring that its use of any data accessed through the Services, including any marketing or outreach activities, complies with all applicable laws and regulations, including but not limited to GDPR, CAN-SPAM, and CASL. Vinaty shall not be liable for any claims, damages, or penalties arising from Customer’s failure to comply with applicable data protection or marketing laws.

6.4. Data Security. Each party shall implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction. Customer must promptly notify Vinaty at support@vinaty.com if it becomes aware of any actual or suspected data breach involving data accessed through the Services.

6.5. Data Deletion. Upon termination or closure of Customer’s Account, Vinaty will delete or anonymise Customer Data within 7 days of the account closure request, unless retention is required by applicable law. Customer may also request deletion of personal data independently by contacting support@vinaty.com.

7. Notifications

7.1. Service Notifications. Vinaty may send notifications to Customer via email or other electronic means to the contact details provided in the Account. Notifications may include information about important events, updates to the Services, maintenance, restrictions on access, changes to these Terms or related documents, and other matters relating to the Services.

7.2. Marketing Communications. Vinaty may use Customer’s contact details to send promotional communications about Vinaty’s own products and services, as well as third-party products and services. Customer may opt out of marketing communications at any time by following the unsubscribe instructions in any such communication or by contacting support@vinaty.com.

7.3. Customer Responsibility. Customer is responsible for ensuring that contact details provided in the Account are accurate and up to date. Vinaty shall not be liable for any failure to deliver notifications resulting from inaccurate or outdated contact information.

8. Warranties, Disclaimers, and Liability

8.1. No Warranty. The Services are provided on an “as-is” and “as-available” basis. Vinaty makes no representation or warranty that the Services will meet Customer’s requirements, operate uninterrupted, be error-free, or that any information obtained through the Services will be accurate, complete, or up to date. All warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby disclaimed to the fullest extent permitted by applicable law.

8.2. Customer Responsibility. Customer acknowledges and agrees that it is solely responsible for any decisions, actions, or business outcomes based on the use of the Services. Vinaty shall not be liable for any loss, damage, or penalty resulting from Customer’s use of the Services, including marketing, outreach, or other business activities.

8.3. No Third-Party Transactions. Vinaty is not a party to any transaction, agreement, or arrangement between Customer and any third party arising from Customer’s use of the Services. Vinaty assumes no liability for any such transactions.

8.4. Limitation of Liability. To the maximum extent permitted by applicable law, Vinaty’s total liability arising out of or related to these Terms or the Services shall not exceed the amount paid by Customer in the twelve (12) months preceding the claim. In no event shall Vinaty be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, or loss of business opportunity, even if advised of the possibility of such damages.

8.5. Exceptions. Nothing in these Terms shall limit Vinaty’s liability for: (a) death or personal injury caused by Vinaty’s negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

8.6. Force Majeure. Vinaty shall not be liable for any delay, failure, or interruption in providing the Services caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, strikes, internet or telecommunication failures, or other force majeure events.

9. Term and Termination

9.1. Term. These Terms commence on the Effective Date and remain in effect until terminated by either party in accordance with these Terms. Each Subscription commences on the date of purchase and continues for the Subscription term specified in the Order Form or Documentation.

9.2. Termination by Customer. Customer may terminate these Terms at any time by closing its Account in accordance with Section 2.7. Termination does not entitle Customer to any refund of prepaid Subscription Fees.

9.3. Termination by Vinaty. Vinaty may terminate or suspend Customer’s access to the Services immediately upon written notice if: (a) Customer materially breaches these Terms and fails to remedy such breach within 30 days of written notice; (b) Customer engages in fraudulent or illegal activity; (c) Customer fails to pay any Subscription Fees when due; or (d) Vinaty is required to do so by applicable law or regulation.

9.4. Termination for Regulatory Reasons. Vinaty may modify, suspend, or terminate the Services in any jurisdiction where continued operation would conflict with applicable law or regulation. In such case, Customer will receive a pro-rata refund of any prepaid Subscription Fees for the affected period as its sole remedy.

9.5. Effects of Termination. Upon termination: (a) all licenses granted under these Terms cease immediately; (b) Customer must cease all use of the Services; (c) any outstanding Subscription Fees become immediately due and payable; (d) Vinaty will delete or anonymise Customer Data in accordance with Section 6.5.

9.6. Survival. The following provisions survive termination of these Terms: Section 1 (Definitions), Section 4 (Taxes), Section 5.5–5.7 (Ownership, Customer Data, Trademarks), Section 8 (Warranties, Disclaimers, and Liability), Section 9.5 (Effects of Termination), and Section 10 (General Provisions).

10. General Provisions

10.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Republic of Serbia, without regard to its conflict of law principles. Any disputes not resolved by arbitration shall be subject to the exclusive jurisdiction of the courts of Belgrade, Serbia.

10.2. Dispute Resolution. Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration conducted by the Arbitration Institute of the Stockholm Chamber of Commerce. The arbitration shall be conducted in English, and the arbitral decision shall be final and binding on both parties.

10.3. Entire Agreement. These Terms, together with the Privacy Policy and Documentation, constitute the entire agreement between Vinaty and Customer regarding the Services, superseding all prior or contemporaneous communications, representations, or agreements, whether written or oral.

10.4. Amendments. Vinaty may modify these Terms at any time by posting a revised version on vinaty.com or otherwise notifying Customer. Continued use of the Services after any such changes constitutes acceptance of the updated Terms.

10.5. Assignment. Customer may not assign or transfer its rights or obligations under these Terms without Vinaty’s prior written consent. Vinaty may assign or transfer its rights and obligations without restriction.

10.6. Notices. Notices required under these Terms shall be sent via email to the addresses provided by the parties. Notices to Vinaty shall be sent to support@vinaty.com. Notices shall be deemed delivered upon receipt, except where otherwise required by law.

10.7. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

10.8. Waiver. Failure by Vinaty to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

10.9. Electronic Signature. Customer’s acceptance of these Terms via the Platform or electronic means constitutes a binding electronic signature, with the same force and effect as a handwritten signature.

10.10. No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights. Only the parties to these Terms have rights or obligations hereunder.

10.11. Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.

10.12. Order of Precedence. In the event of any conflict between documents, the following order of precedence shall apply: (1) Order Form; (2) these Terms; (3) Documentation.

10.13. Language. These Terms are written in English, which shall be the official and controlling language. Any translation provided is for informational purposes only and shall not be binding.

10.14. UN Convention Exclusion. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms or any agreement entered into pursuant hereto.

11. Contact and Legal Details

If you have any questions regarding these Terms, please contact us:

Vinaty
Kirill Labutkin PR Beograd
Registration No. 67010922
Smolućska 14 Nj, sprat: 2, 11077 Belgrade, Republic of Serbia
Email: support@vinaty.com

These Terms were last updated on: 09 March 2026